Private GP

Our standard GP consultation is 15 minutes, which is usually suitable for most people's circumstances. If you’re worried that it won’t be long enough please call us to discuss alternatives, such as a double length appointment.

Anyone can use our clinic alongside their NHS GP if they wish to. We take your privacy extremely seriously and will only use your personal information to administer your account and to provide the services you have requested from us.

We have both male and female doctors as part of our team and we will always do our best to accommodate your request for a preferred doctor. You can select an appointment with your choice of doctor online.

Your doctor may feel that further tests, for example blood tests, are needed in order to confirm any diagnosis. Please bear in mind that you will need need to pay for these additional tests yourself, but whether you decide to go ahead with these is up to you. You should always feel your doctor has given you enough information to help you make an informed decision about any of the options for additional services they might go through with you.

Yes, but people under 16 must be accompanied by a parent or guardian.

We do not currently offer video consultations with our doctors. We are aiming to be able to offer a virtual GP appointment in 2018. However, bookings for face-to-face consultations can be made by email or over the phone. We can also offer telephone consultations with a doctor for £25.

Currently unless you are a non-UK resident we are unable to directly accept any PMI or private health insurance. In some cases for non-UK residents your international health insurance may mean that you can use Virgin Care Private as part of your policy. Please check with your insurer. Any additional tests that your doctor may feel are necessary may also be available through the NHS. If you are interested in this please ask the doctor or consultant to advise. Unfortunately most UK-based private health insurance schemes do not cover primary care (such as private GP consultations), though some insurance companies require specialist referrals to be made by a GP (private or NHS) before they will cover the cost. Some policies cover the cost of laboratory tests. We are not able to liaise with insurance companies directly, and you will therefore need to pay for your treatment as a private patient. We will provide you with an itemised invoice to assist you in reclaiming any payments your insurance company may be able to cover.

We provide a broad range of services, all of which you can find as you browse through the Virgin Care Private website for more information on what we can offer you.

We cannot access your medical history from any time before your first appointment with us. We will create a health record (also known as a medical record) when you first attend which will contain all the clinical information about the care you receive from us and information about your history that you provide to us. This is maintained to better inform our doctors and specialists and to ensure that you receive the best possible care. We take your privacy extremely seriously and access to your health record is restricted. If you would like more information, please see our privacy policy and our information governance pages on our website or ask when you visit or contact our clinic.

If you want to be referred into the NHS following a consultation your doctor will need to inform your NHS GP and they will be able to refer you on appropriately within the NHS.