Terms and conditions

The following sets out the terms and conditions of use of this website. It is your responsibility to read and understand these terms as they will govern your use of the website.

Please do not use the website if you do not agree with these terms and conditions. 

This website is provided by Virgin Care Limited on behalf of itself, Virgin Care Private Limited and a number of related organisations. Virgin Care Limited is a company registered in England and Wales with registered number 5466033 and Virgin Care Private Limited is a company registered in England and Wales with registered number 10796658. The registered office for each company is: Lynton House, 7-12 Tavistock Square, London WC1H 9LT. 

For the purposes of these terms and where relevant throughout this website, 'Virgin Care' shall refer to Virgin Care Limited, Virgin Care Private Limited and/or any one or number of the related organisations. A list of these related organisations is available by clicking on the Organisations link given towards the end of these terms. Where these terms refer to us, our or we then it is referring to Virgin Care. 


We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions.

We may alter these terms and conditions from time to time and post the new version on the website, following which all use of the website will be governed by that version. These terms were most recently updated on 23 November 2017.

Privacy policy

Virgin Care has in place a privacy policy. You should read this policy carefully to understand how we will deal with your data. 

Where we collect or process any information about you, including information you may provide to us as part of registering for a Virgin Care account, we will only do this in accordance with our Privacy Policy. Any questions or comments should be addressed to us using the details provided above. 

Cookie policy

Virgin Care has in place a cookie policy. You should read this policy carefully as it sets out information about the cookies used on our website. 

Purchase of services

Please note that these terms apply to your use of the website. If you decide to buy services from us, our Client Terms and Conditions will apply to the provision by us of such services. 

Keeping account details safe 

If you register for an account with Virgin Care, you will choose, or be provided with, a user identification code, password or any other piece of information as part of our security procedures. You must treat such information as confidential and must not disclose it to any third party. 

If we reasonably consider that you have not complied with all or any part of these terms and conditions, we reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time.

If you know or suspect that anyone other than you knows your user identification code or password, you must tell us as soon as possible using the contact details shown above.


Whilst we have taken all reasonable care to ensure that the information and material contained on the website is accurate at the time of last revision, no representation or warranty, express or implied, is made as to its accuracy, completeness or that it remains up to date.

We make no representations that the materials on the website are appropriate or available for use in locations outside the UK. Those who visit the website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of this website and/or viewing of it, or use of any material or content on the website or services, or products offered through the website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use the website and you must exit immediately.

Where content published on the website is supplied by or quotes the source of specific content from third parties, you understand that we do not control or endorse their content in any way. All such content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not in any circumstances accept responsibility for the accuracy or otherwise of such content published and the use of such content.

The information contained on the website is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment.


We accept no liability for any inaccuracies or typographical errors in or omissions from this website and liability for any loss or damage howsoever caused arising directly or indirectly from the use of the information or material contained on, or services offered by, this website is expressly excluded to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, we accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of the website or its contents whether due to inaccuracy, error, omission or any other cause and whether our part of the part of our servants, agents or any other person or entity.

Notwithstanding any other provision of these terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury resulting from our negligence or fraudulent misrepresentation in any way.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website and is compatible with the website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output and the inherent risks in using the internet.

Website availability

We will try to make the website available but cannot guarantee that the website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.


We may assign or subcontract any or all of our rights and obligations under these terms and conditions.

If any provision or term of these website terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.

Any failure or delay by us enforcing an obligation or exercising a right, under these website terms and conditions, does not amount to a waiver of that obligation or right or any other obligation or right.

You acknowledge that you have not entered into these website terms and conditions in reliance on any statement or representation, except in so far as the representation has been incorporated into these website terms and conditions.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content on this website are the property of us or our licensors. These terms and conditions do not give you a right, title or interest to any of the intellectual property rights on or within this website. 

You are entitled to view, copy and print documents from this website solely for your own non-commercial use, provided that you do not remove any copyright or other proprietary notices. You may not sell, publish, reproduce, sublicense, assign, modify or change (by use of an html “frame” or otherwise) any portion of this website or any content and information contained within this website without our prior written consent. It is your responsibility to ensure that your computer is virus protected. Virgin Care accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.


Should you leave this website via a link contained in this website and view content that is not provided by Virgin Care you shall do so at your own risk. We provide links only as a convenience and without liability. The ability to link to another website and the fact that a link does not mean that we endorse or guarantee such site, site sponsor or site content. In addition, be aware that when you leave this website you will be subject to the terms and conditions of use of the websites you are visiting.

Governing law

Your use of this website and the operation of these terms and conditions shall be governed in accordance with the laws of England and Wales.

The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.

In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.